Terms of Service

1. Who we are

Cartapacks is a sealed-pack marketplace operated by Carta International Limited, registered in Hong Kong SAR with offices at Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong. When this document says "we" or "us," that's who we mean. When it says "you," that's the person using the site or buying a pack.

Reach us at hello@cartapacks.com.

2. What we do

We buy sealed booster packs from authorized distributors and from local game stores. Before listing a pack, we record its opening on camera. When you buy a pack, you receive two things: a permanent link to that pack's video, and the cards from that exact opening.

The cards then live in your account vault until you decide to ship them, leave them there, or trade them in for store credit.

3. Your account

You need an email and password to access your vault. You're responsible for keeping your credentials private. If you suspect unauthorized access, email us right away.

We may suspend an account if we detect fraud, payment chargebacks, or significant terms violations.

4. Buying a pack

When you check out, you pay the pack price in full. You don't pay shipping at this stage — shipping is calculated and paid only when you request a shipment from the vault.

The video link becomes available immediately after payment clears. Prices are shown in USD and may include taxes depending on your jurisdiction.

5. What you're getting

The cards in the recorded video are the same cards we hold in the vault and will deliver to you. Every pack and its cards are labelled with a matching code so they cannot be mixed up.

We do not swap cards, replace them, or substitute pulls regardless of value. We make no guarantee of specific rarities, condition beyond manufacturer standard, or particular cards beyond what the recording shows. Online codes (Pokémon TCG Live, Lorcana redemption, etc.) ship with the cards and are not separated.

6. The vault

After purchase, your cards stay in our secured vault under your account. There's no time limit. You can:

• ·request shipment any time,
• ·combine cards from multiple purchases into a single shipment to save on shipping,
• ·trade them in for store credit instead of shipping (see Section 8).

If your account stays inactive for more than 24 months we may charge a vault storage fee or close the account; we'll email you first.

7. Shipping

We ship from Hong Kong. Shipping cost depends on destination, pack count, and the option you pick (standard, tracked, or insured). The cost is shown before you confirm a shipment.

Customs duties and import VAT are your responsibility. We declare the actual paid value on customs forms and do not undervalue shipments. EU and UK customers usually see VAT applied at delivery; thresholds elsewhere vary. Whatever your courier asks, you pay them directly.

If your shipping option included tracking and insurance and the package arrives damaged or doesn't arrive at all, contact us within 14 days of the expected delivery date. We'll open a claim with the courier and refund or replace based on the outcome.

8. Trade-in

Instead of shipping, you can trade your pack's cards in for store credit. The credit appears in your account immediately and can be spent on any future purchase. Store credit doesn't expire as long as your account is active.

Trade-in is irreversible: once you confirm a trade-in, the cards return to our inventory and we resell them as singles or in groups. Store credit is not redeemable for cash.

9. Refunds and cancellations

You can request a full refund as long as both apply:

• ·you haven't watched the pack's video, and
• ·the cards haven't shipped.

Once you watch the video, the opening is final. The cards are yours and you can keep, ship, or trade them in, but the purchase is no longer cancellable.

We may also refund a purchase at our discretion in cases of platform error, duplicate charges, or items lost before video review.

10. Acceptable use

Don't use cartapacks to commit fraud, launder funds, or violate any law. Don't try to break, scrape, reverse-engineer, or resell access to the site or its videos. Don't impersonate someone else or use a payment method without permission.

We may suspend or close any account that violates these rules and reverse any associated transactions where possible.

11. Our content

The cartapacks brand, logos, site design, and pack-opening videos are owned by Carta International Limited.

Trading-card images and game names belong to their respective publishers (Wizards of the Coast, the Pokémon Company, Bandai, Disney/Ravensburger, etc.). We use them to identify products. You can share a video link with friends, but you can't redistribute the video file, modify it, or use it commercially without our written permission.

12. Your content

If you submit a review, photo, or any other content to cartapacks, you grant us a non-exclusive, royalty-free, worldwide license to use it on the site and in promotional material. You confirm you own the rights to grant this license. You can ask us to remove your submitted content at any time.

13. Liability

Cartapacks is provided as-is. We do our best to keep the site running, the inventory accurate, and the videos available, but we don't promise the service will be uninterrupted or error-free.

To the extent allowed by law, our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim arose. We're not liable for indirect, incidental, or consequential damages.

This section doesn't limit liability that can't legally be limited (gross negligence, wilful misconduct, or rights you have as a consumer that can't be waived).

14. Termination

You can close your account at any time by emailing us. We'll process any pending shipments, return any unspent store credit through your original payment method where possible, and delete your data per our Privacy Policy.

We may close your account if you violate these terms or if your account stays inactive for more than 24 months. We'll notify you by email beforehand whenever practical.

15. Governing law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes go to the courts of Hong Kong. If you're a consumer in the EU or UK, you may also rely on mandatory consumer-protection laws in your country that can't be waived by contract.

16. Changes to these terms

We may update these terms when the service changes. If the change is material, we'll notify you by email and on the site at least 14 days before it takes effect. Continued use after the change means you accept the updated terms.

17. Contact

Questions about these terms: hello@cartapacks.com.